Refund Policy

Return Policy:

We offer 10 day full money back guarantee or exchange on any faulty or damage item.  Please email us at sales@housenumberscanada.ca within the first 10 day of receiving your purchase, prior to return shipping for approval.

Custom Orders:

Custom orders are numbers with backers, illuminated address signs, reverse cut and underline. RGB, metal and/or illuminated products are final sale. Sizes 4", 6" and 12" and any sizes higher will be final sale. All custom orders are made to suit your unique taste and specifications. For this reason; all custom orders will be a final sale unless there is a problem with the sign or connections. There will be a 20% re stock fee on any order we accept back.

Manufacturing Defects:

Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item.  Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item.

Online Shopping Return Policy:

Please email us at sales@housenumberscanada.ca within the first 10 day of receiving your purchase, prior to return shipping for approval.  Return shipping cost is the customer’s responsibility.  We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.

Thank you for shopping at HouseNumbers Canada, we truly appreciate your support.