Return Policy

 

Return Policy:

We offer 10 day full money back guarantee or exchange on any faulty items.  Please email us at sales@housenumberscanada.ca within the first 10 day of receiving your purchase, prior to return shipping for approval. Custom orders will be final size. 

 

Custom Orders:

Custom orders are numbers with backers, illuminated address signs, reverse cut and underline. RGB, metal and/or illuminated products are final sale. Sizes 4", 6" and 12" and any sizes higher will be final sale. All custom orders are made to suit your unique taste and specifications. For this reason; all custom orders will be a final sale unless there is a problem with the sign or connections. There will be a 20% re stock fee on any order we accept back.

 

Manufacturing Defects:

Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item.  Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item.

 

Shipping Damages: 

If you received a damage order from the carrier - please inform us by email at sales@housenumberscanada.ca.  We will need to submit a investigation report.  Please keep the item and box - do not send anything back.  The carrier will send you a request for photos and information on the damaged item. 

 

Online Shopping Return Policy:

Please email us at sales@housenumberscanada.ca within the first 10 day of receiving your purchase, prior to return shipping for approval.  Return shipping cost is the customer’s responsibility.  We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.

Thank you for shopping at House Numbers Canada, we truly appreciate your support.

The Team

Our dedicated team is committed to guiding each project through the design stages, fabrication, schedule, and quality control process. We prioritize attention to detail and ensure that every house number, address sign, multi-family package, or wayfinding project receives our full focus.

We are devoted to providing exceptional customer service and coordinating projects in a professional manner to foster strong partnerships with our clients and maintain project timelines.

House Numbers Canada brings a wealth of knowledge and a creative flair to each project in multiple industries.

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