• What if my product arrives broken or defective?

  • What if my product is not as expected?

  • What is considered Custom?

  • It says Money Back Guarantee?

  • What if I break something during install?

  • When will I receive my order?

  • Where are you located?

  • Do I need a Power Supply for my Illuminated Numbers and Illuminated Address Sign?

  • Do I need Nuts and Washers?

  • Love the products but can I create a custom design?

  • Changes & Order Cancellation

  • Do I need power for the illuminated numbers?

  • Are the wires invisible?

  • Are the illuminated solar or battery powered?

What if my product arrives broken or defective?

Simply give us a call within 10 days of receiving your order and we will replace it free of charge.

What if my product is not as expected?

If you receive a product that does not match the description online or you feel the quality isn’t up to standards, we will work with you to provide a product that will satisfy expectations.

What is considered Custom?

Custom orders are numbers with backers, illuminated address signs, reverse cut and underline. RGB, metal and/or illuminated products are final sale. Sizes 12"-14" will be final sale. All custom orders are made to suit your unique taste and specifications. For this reason; all custom orders will be a final sale unless there is a problem with the sign or connections. There will be a 20% re stock fee on any custom order we accept back.

It says Money Back Guarantee?

We offer money back on the following products - illuminated LED house numbers, metal house numbers, and unopened power supply (plug in and hardware) and dusk - dawn sensor. Any custom orders with backers, illuminated address sign, reverse cut and underline are final sale.

Return shipping cost is the customer’s responsibility. We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.

What if I break something during install?

Please call us and we will be happy to work with you to provide replacement.

When will I receive my order?

Our products are made to order. We will prioritize your order in our workshop and rush production to ship in a timely manner, with production and shipping time is roughly 17-25 Business Days. With Covid restrictions there may be slight delays in shipment. Please be patients.

Where are you located?

We are located in St. Albert , Alberta.

Do I need a Power Supply for my Illuminated Numbers and Illuminated Address Sign?

Yes, the power supply connects your numbers to main power without it the LED's will overheat and burn out. We offer both hardwire and plug adapter options. Your sign will draw less than 5amps total. Do not connect the numbers to the main power - you will blow the LED's.

Do I need Nuts and Washers?

We don't provide Nuts or washers. If you are thinking about attaching the numbers to your own backer or fence - please let us know and we can provide them in your order.

Love the products but can I create a custom design?

Yes, please send us an email with your idea at sales@housenumberscanada.ca

Changes & Order Cancellation

Our products are custom and are made to order - we are unable to make any modifications or cancel once the order has been submitted for fabrication. Please double check and verify the order prior to purchase. If you have any questions about sizes please email sales@housenumberscanada.ca. If you need to make a change or cancel your order - contact us ASAP - we will let you know we can accommodate your request.

Orders are normally send off for fabrication the next business day after it's placed.

Do I need power for the illuminated numbers?

Yes you do. Our products are not battery or solar operated. You will need to connect the numbers to a 12V power supply (either a plug in adaptor or hardwire).

Are the wires invisible?

No, they are not.

Are the illuminated solar or battery powered?

We currently don't offer this at the moment.